Common Questions, Fresh Roasted Answers

FAQ – La Crema Coffee Company

At La Crema, coffee isn’t just a product—it’s a passion. We’re a family-owned and operated business, proudly crafting every batch fresh to order with care and consistency. If you’ve got questions, we’ve got answers.

Do you offer flavored coffees in decaf?

Yes! All of our 40+ flavored coffees are available in regular or decaf. Just choose your roast when you order.

Are your coffees gluten-free, soy-free, or vegan?

Absolutely. Our coffees are gluten-free, soy-free, and vegan. We use natural and artificial flavoring—and none of our flavors include added sweeteners.

Does your coffee have allergens or calories?

No allergens here. Our coffee is made without common allergens, and black coffee is virtually calorie-free. Just clean, bold flavor in every cup.

How fresh is the coffee I’m getting?

Fresh. Always.
We don’t back stock anything. Every order is roasted, flavored, ground, and packed just for you. Your coffee hasn’t even been roasted yet when you order—it doesn’t get fresher than that.

When will my order ship?

  • Retail Orders: Ship within 1–4 business days after your order is placed.

  • Wholesale Orders: Ship within 10–14 business days, depending on order volume and time of year.
    We roast everything fresh, so your coffee is worth the wait!

How long will it take to receive my coffee?

  • Retail: Shipping usually takes an additional 2–3 business days after roasting.

  • Wholesale: Please allow 7–10 business days after production during busy times.
    We roast Monday–Friday and are closed on weekends.

What roast and grind do you use?

Our standard roast is a medium roast, unless the coffee name says otherwise (like “French Roast Colombian”).
We grind for standard drip machines, but we’re happy to do coarse or fine grinds—just leave us a note at checkout!

Can I customize my grind or roast level?

Yes! Just leave a note at checkout with your request. Want it ground for French press, pour-over, or espresso? We’ve got you covered.

Need help with your order?

We’re always here for you! Email us at info@lacremacoffeecompany.com or call us at (513) 779-6278.

Thank you for choosing La Crema Coffee Company—we’re so grateful for your support and proud to serve you fresh, handcrafted coffee from our family to yours!!